Frequently asked questions

Here you can check the frequently questions in the confidential reporting channel of Frener & Reifer

Can I track the progress of my report?

Yes.You can track the process by clicking on 'Follow up' The link will direct you to the inbox login page where you'll need to enter the username and password provided to you after submitting the report.The inbox allows you to monitor the processing of your report, communicate securely with the organization, and receive their feedback on your report.

Can you trace me through the IP address?

No.
In order to ensure confidentiality and anonymity, we do not store IP addresses and timestamps.

How am I protected from retaliation?

Whistleblowers who report in good faith are provided protection against retaliation. Please refer to the organization's policies and respective national laws for details.

Who has access to my identity if I disclose it?

Access to your identity within the application is limited to authorized personnel of the organization. The organization is obligated to ensure that your identity is not disclosed to anyone outside of the authorized personnel responsible for receiving or following up on reports without your explicit consent. This also applies to any other information from which your identity can be directly or indirectly derived. Your identity and any other information mentioned above may only be disclosed if required and proportionate under EU law or national law for the purpose of investigations by national authorities or legal proceedings, also to safeguard the defense rights of the individual concerned.

Who will handle my report?

Your report will be handled by authorized personnel of the organization, in accordance with the organization's internal reporting and follow-up procedures. Ithinkos will not handle your report and does not have access to its content.

Can I use the 'check your report' box if I remain anonymous?

Yes.
After submitting your report, you are assigned a username and password to access my report control, regardless of whether you reveal your identity or not.

How soon can I expect to receive feedback from the organization?

In accordance with Directive (EU) 2019/1937 on whistleblowing and applicable national legislation, you will receive a confirmation of receipt of the report within 7 days of its submission and a response within a maximum period of 3 months.


Where can I find more information on the operation of the whistleblowing channel, on the management of reports and on the subjects involved in the process?

For more information, see the Whistleblowing Policy. The relevant link is available on the home page of the channel

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